Q: How do I place an order?
A: Please see our How To Order page.
Q: How can I get a coupon?
A: We work with selected referral partners, such as funeral homes, who can offer exclusive coupons to their clients. If you've been referred by one of our partners, you'll receive a coupon code that gives you 10% off your order. Meanwhile, the referring partner earns a commission — a win-win for everyone involved.
If you're interested in joining our affiliate program, please feel free to contact us for more details.
Q:My relative passed away a long time ago, and I only have a physical photo. Will that work?
A:Yes, it works! In this case, you can use your phone (preferably a newer model with a high-quality camera) to take a picture of the original photo and upload it when you place your order. We'll use AI to restore and sharpen blurry or worn-out photos.
However, please note that if the photo is too blurry, the AI-enhanced result may look distorted and no longer resemble the actual person. So please provide the clearest portrait possible. We also recommend avoiding full-body shots, as the face takes up too small a portion of the frame and lacks the detail needed for a high-quality engraving.
Q: How long does it take to produce the product?
A: Production typically takes 2–3 business days. During busy periods with high order volume, it may take 2–5 business days. Each order requires careful photo processing — including background removal and AI-based detail restoration — which is why it takes a bit of time.
We put our heart into crafting every memorial piece, and we truly appreciate your patience as we create something meaningful for you and your loved one.
Q: How long will it take to receive my package?
A: For customers in North America, packages typically arrive within 10–14 days after shipping.
At this time, we only ship within North America, as we're still expanding into other regions. We appreciate your understanding and hope to serve more markets in the near future.
Q: Do you ship to my country?
A: Our business is just getting started, and we're currently shipping only within North America, specifically Canada and the United States. We're actively working to expand our reach, and Europe will be our next market. Stay tuned, we can't wait to serve customers around the world!
Q: How do I use the gas lamp?
A: Please see out How To Use page.
Q: What is your return & refund policy?
A: Please see our Return & Refund Policy page.